Figure 1

While technology plays a critical role in terms of how organizations collaborate today, technology is, in general, an enabler of the interpersonal interactions that comprise collaboration. Economics, corporate culture (behavior), and internal politics (leadership) also significantly impact the efficacy of such implementations. Most news events in the e-collaboration and KM spaces focus on products and services rather than the more complex human issues associated with these tools. We will, however, try to cover at least one of these people-oriented challenges in each issue of Inside Collaboration through an editorial by one of our analysts or an invited article from an industry expert. The news and analysis that follows has been alphabetically grouped according to the taxonomy shown above. CS has produced reports on several of the topics identified here, and has recently released the following reports:

• E-Learning Industry Report 2002 (content management and virtual classroom technologies) For more information go to E-Learning Report 2002.
• Real Time Communication and Collaboration Industry Report 2002 For more information go to RTC Report 2002.
• Distributed Project Management Update 2001 Report. (market and technologies) For more information go to DPM Report 2001.
• Successful Approaches to Wireless and Mobile Collaboration (in conjunction with Brauning)

Refer to the CS Web site (www.collaborate.com) or call (415-282-9197) for more details on these reports, or to give us feedback on this issue of Inside Collaboration.

CS Announces New Advisory Service Offerings

CS has revamped and expanded its advisory services offerings to help our clients address their collaborative needs in today's challenging times.

• End User Services
• Vendor Services
• Collaborative On-line Self Assessment Form - See if your organization is ready to collaborate.

Check out our new services and see if CS can help you achieve your communication and collaborative goals in the new millennium.

April 30-May 2, 2002, Corporate and e-Business Portals Conference, Fairmont Hotel, San Francisco
(See http://update.informationweek.com/cgi-bin4/flo?y=eGpb0C3Cm40V20BbRz0AI)

April 30-May 3, 2002, Centra Summit 2002, Westin Copley Hotel, Boston
(See http://www.centra.com/events/uconf.asp)

June 10-11: Delphi Group's 2002 Enterprise Portal & Web Services Seminar, Hilton Boston Logan Airport
(See http://update.informationweek.com/cgi-bin4/flo?y=eGpb0C3Cm40V20BZ6D0Am)

May 8, 2002, Distributed Project Management Tools and Issues Webinar
(Sign up at http://www.loadspring.com/news_events/webinar.html)
Time: 10:00 am PST
Moderator: David Coleman, Managing Director, Collaborative Strategies LLC
Vendor: Jim Smith, Chief Operating Officer, LoadSpring Solutions, Inc.
Analyst/Consultant: Cinda Voeglti, CEO, ProjectConnections.com
LoadSpring End User: Tom Kowalyk, Manager of Project Controls for Worldwide Engineering Services, Johnson & Johnson
Project management tools have moved from a focus on the project manager to a focus on teams working together for project success. There are more than 40 general project management tools available today, from Web-native tools to Web-enabled tools. This panel will discuss some of the major issues found in managing distributed projects today, as well as critical features, functions, and collaborative infrastructures.

May 13-16, 2002, ProjectWorld Exposition and Conference, Hynes Convention Center, Boston
(See http://www.projectworld.com/live/20)

May 14-16, 2002, Next Generation Messaging, Hotel Inter-Continental, Miami
(See http://www.iir-uc.com)

June 12-14, 2002, Jabber European Conference, Munich
(See http://www.jabber.com)

June 24-27, 2002, Collaborate 2002, Hynes Convention Center, Boston
(See http://www.collaborateexpos.com to register)
Collaborate Conference & Expo - the premiere showcase for tools that enable organizations to increase profitability, enhance performance and accelerate productivity.
Is your organization looking to solve these business issues?
* Remote Meetings and Presentations
* Geographically-Dispersed Team Communications
* Project Workflow Management
* Channel/Supply Chain Optimization
* Collaborative Customer Relationship Management
* Knowledge Sharing and Organization Knowledge Transfer and Dissemination
* Product Development and Time to Market Reduction
* Real Time Business Process Solutions
* Synchronous Virtual Classroom Training
At Collaborate Conference & Expo East, you'll find out how! Register today to save 25% off the conference price. Additionally, you can win a free pass to Collaborate Conference & Expo East at http://www.collaboratewebseminars.com/expo. If you're the winner, we'll refund your full registration fee. To exhibit, please contact either Charlie Clinch at 714-513-8670 or cclinch@advanstar.com or Robert Fitzgerald at 714-513-8858 or rfitzgerald@advanstar.com.

July 29-August 1, 2002, ICCM, Chicago
ICCM is the industry's largest and most comprehensive event for customer contact professionals and features over 100 exhibitors. (See http://www.iccm.com)

August 20-22, 2002, Jabber American Conference, Keystone, CO
(See http://www.jabber.com)

There was little news in the collaborative customer relationship management area, but an abundance of announcements in the knowledge management (KM) area. Has KM gotten hot again? Or is spring the time all the KM tools are announced? You decide.

There were also many announcements in the workflow and process area, as well as for virtual workplace tools.

EGAIN RELEASES LIVE WEB 5.0
eGain Communications released Version 5.0 of eGain Live Web, its real time customer service and support solution that includes Web collaboration and chat, technical support, and online meeting functionality. It is composed of four products: eGain Live for real time text chat (with support for up to 16 simultaneous chat sessions in a single browser window), eGain Interact for co-browsing, eGain Control for remote diagnostics and desktop sharing, and eGain Meeting for online meetings and training sessions. For more information, see www.egain.com.

THEBRAIN OFFERS BRAINEKP FOR CUSTOMER CARE
TheBrain Technologies Corporation launched BrainEKP for Customer Care, designed to provide time-critical knowledge delivery essential in problem resolution. Through BrainEKP's visual interface, everything related to a customer issue can be linked together so agents can see all contingencies of a problem with instant access to all relevant information. The interface serves as a visual script for trouble-shooting, prompting service agents to ask the right questions, guiding them through complex issues while connecting them to multiple information sources. For more information, see www.thebrain.com.

PLUMTREE COLLABORATION SERVER AVAILABLE
Plumtree Software released the Plumtree Collaboration Server, which permits document sharing (with version control, change notification, workflow, and check-in/check-out), task scheduling (with deadlines and dependencies), and discussion groups (with email alerts) within the Plumtree Corporate Portal. The Plumtree Collaboration Server extends the collaboration capabilities shipped as Gadget Web Services in Corporate Portal 4.0. The Collaboration Server runs as a separate application, with its own data store and administration capabilities, and can combine users, documents, and tasks from multiple portals. For more information, see www.plumtree.com.

RAPIDMEDIA OFFERS RAPIDBROWSER XP
RapidMedia Networks released RapidBrowser XP, its portal software for corporate intranets, portal companies, and broadband ISPs. New features: peer-to-peer video conferencing, instant messaging support for AOL, MSN, Yahoo and ICQ, and Microsoft Passport compatibility. For more information, see www.rapidbrowser.com.

TWO ANNOUNCEMENTS FROM SAP PORTALS
SAP Portals announced a global alliance with PwC Consulting for delivering enterprise portal and business intelligence solutions to clients around the world. PwC will make SAP Portal technology available within its B2E (business-to-extended enterprise) initiative, and will wrap consulting and implementation services around the Enterprise Portal. In a second announcement, SAP Portals announced a new version of its Enterprise Portal platform. New features: automatic content synchronization, an open knowledge management platform (with categorization and searching capabilities, among others), role-based permissions for access to Internet content and services, and pre-configured collections of premium portal content for users based on their business role, among others. For more information, see www.sapportals.com.

VIGNETTE AND SUN COLLABORATE ON PORTAL
Vignette and Sun Microsystems announced an e-business solution combining content management, portal services, and professional services. The package combines Vignette V6 Content Suite, Vignette V6 Multi-site Content Manager, iPlanet Portal Server, iPlanet Application Server, iPlanet Directory Server, iPlanet Web Server, and professional services from Vignette or Sun. The aim is to offer content management services that are tightly integrated with the Sun ONE architecture. For more information, see www.vignette.com.

IORA INTRANET FOR MICROSOFT SHAREPOINT PORTALS
iOra, a supplier of mobile solutions, announced the launch of a new solution, iOra Mobile Intranet for Microsoft SharePoint Portal Server. The solution gives mobile and remote employees full, transparent "offline" access to information held in their enterprise SharePoint Portal Server intranets. iOra Mobile Intranet provides offline access to the portal without requiring a network connection back to the central server. For more information, see www.iora.com.

DIVINE PORTLETS FOR ORACLE 9I
divine,inc., a provider of extended enterprise solutions, announced the availability of divine/Northern Light portlets for the Oracle 9i Application Server Portal Framework. The portlets enable the deployment of divine's search and content integration technology, allowing business users to access Web content, corporate information and a library of over 7,000 business publications. For more information, see www.divine.com.

PLANVIEW CUSTOMERS REPORT IN ABERDEEN SURVEY
PlanView customers enjoyed an average resource utilization increase of 17.7% as a direct result of implementing PlanView, according to a recent survey of users of Professional Services Automation (PSA) solutions by the Aberdeen Group. Out of the nine PSA vendors whose users were surveyed, PlanView had the highest resource utilization increase (the survey average was 8.1). For more information, see www.planview.com.

DIVINE GOES LIVE ON NOVIENT ESERVICES 7
Novient, Inc., producer of software solutions for the service economy, announced that divine, inc., a provider of solutions for the extended enterprise, is live on Novient eServices 7. divine joins the list of IT services firms who have selected Novient's ServiceProcess Optimization (SPO) solution to optimize workforce performance. For more information, see www.novient.com.

REDMIND OFFERS KNOWLEDGE RETRIEVAL MODULE FOR GENIUS ARCHIVE
Redmind announced a Knowledge Retrieval module for Genius Archive, its instant messaging archiving solution for Lotus Sametime and Jabber platforms. Via the Genius Archive Web-based interface, administrators can query the IM archive for phrases and key words, and rank which IM users have the most insightful things to say. Integrates with Lotus K-Station Portal and IBM WebSphere Portal Server. For more information, see www.redmind.com.

NEW INTERFACE TO PRIMUS ESERVER 5.1
Primus Knowledge Solutions, a provider of knowledge application software, announced the availability of eServer iView, an intuitive interface designed to maximize the functionality of the company's flagship product, eServer 5.1. Features include an interface tailored to the needs of knowledge workers; reduced call times, wrap-up times, and clicks for common actions; and search refinement to automatically extract relevant information to solve problems from either structured or unstructured enterprise data. For more information, see www.primus.com.

TERRALYCOS OFFERS TWO NEW COMMUNITY PRODUCTS
TerraLycos has announced the launch of two new premium community products, both in conjunction with Intranets.com. Lycos Premium Communities and Lycos Business Intranets provide ad-free collaboration tools to groups and companies. For more information, see www.terralycos.com.

JIVE FORUMS 2.5 AVAILABLE
Jive Software, a developer of discussion forum software, launched Jive Forums Version 2.5. Additional and upgraded features of the new version include forum categories that allow forums to be grouped into categories and sub-categories; internationalization for easy customization to any language; forum watches, which e-mail alerts to users whenever new content is added to a forum, and updated spell checking dictionaries including Spanish, Italian, German and French. For more information, see www.jivesoftware.com.

CENTRA ADDRESSES ELEARNING CHINA
To serve growing demand for e-learning products and services in Greater China, Centra announced the immediate availability of a simplified Chinese language edition of CentraOne, its platform for e-learning and real time collaboration. Working together with New Modern Technology Limited (NMT), a provider of information technology solutions in China and Centra's distribution partner, the new simplified Chinese product edition will now be more accessible to Mandarin-speaking users at major corporations and government agencies in high-growth markets across China. For more information, see www.centra.com.

SMART TECHNOLOGIES OFFERS SYNCHRONEYES(TM) 3.0 AND SYMPODIUM
SMART Technologies Inc. announced SynchronEyes 3.0 computer-lab instruction software for the Microsoft(R) Windows(R) operating system. SynchronEyes software uses an existing TCP/IP network to create a focused learning environment where up to 80 student workstations can be monitored and controlled from the teacher's computer. This software features an intuitive, easy-to-use interface and helps teachers provide one-to-one instruction. Available May 2002, version 3.0 delivers significantly increased operating speed and interactive features, including the ability to assign students to groups, set up chat sessions, conduct polls with automatic tallying and administer quizzes. Smart Technologies also announced two new products, the SMART Sympodium IC-150 and IM-150 integration modules. Ideal for conference centers, auditoriums, and lecture halls, these interactive lectern integration modules are targeted to integrators who design and build custom presentation furniture, such as podiums or desks. The SMART Sympodium IC-150 integration module includes an interactive console and is powered by award-winning SMART Board(TM) software. When the IC-150 is integrated into a podium or desk, the presenter works at the LCD screen using the tethered stylus to control, edit, and annotate over computer-based material. With the room's projector displaying the presentation onto a larger screen, the audience can easily follow along. For more information, see www.smarttech.com.

BLACKBOARD AND WELOCALIZE IN PARTNERSHIP
Blackboard announced a partnership with Welocalize for globalization and internationalization services for the Blackboard 5 Learning System. The aim of the long-term partnership is to create an International version of the Blackboard Learning System. For more information, see www.blackboard.com.

DOCENT ALLIES WITH INTERWOVEN
Docent announced an alliance with Interwoven for the integration of the Docent Enterprise e-learning applications and Interwoven TeamSite, a content management system. The aim of this alliance is to permit organizations to use a single content repository infrastructure across multiple business applications, with e-learning being one of those. For more information, see www.docent.com.

MGEN ENTERPRISE 3.0 AVAILABLE
mGen, a developer of distributed knowledge and learning management systems, announced the availability of the newest version of mGen Enterprise, enabling companies to distribute knowledge assets and make them available on a single platform. The solution, amongst other things, allows for the creation of internal knowledge portals for employees to access, collaborate, and develop content; the development and deployment of a variety of rich media content and also offers knowledge communities and discussion groups for collaboration purposes. For more information, see www.mgen.com.

EZENIA! ANNOUNCES NEW MCU UPGRADE
Ezenia! has released the Version 6.3 upgrade for multipoint videoconferencing systems from PictureTel (Montage, Prism), VTEL (Smartlink), or Ezenia!/VideoServer (Series 2000). Ezenia! Inc. (formerly VideoServer, Inc) manufactured these ISDN videoconferencing systems under various OEM Agreements for PictureTel and VTE. Primary enhancements include: Tandberg Duo Video (TF) Panoramic Continuous Presence, Down-Speed Bonded Calls, Enhanced Autoscan, H.263 Revision 2 (H.262+) and ConferenceTalk support for Autoscan. For more information, see http://www.ezenia.com/products/ecsnl.cfm.

WEBEX HAS LEADING MARKET SHARE, RECORD 1ST QUARTER RESULTS
According to a Web conferencing market report recently published by research and consulting firm Frost & Sullivan, WebEx Communications' market share in Web Conferencing services jumped nearly 13 points in 2001 to a new high of 57.5%. The 78-page report, titled "2001 Web Conferencing Market Study," details the current market landscape and size, projected growth rates and market share by provider. In a second announcement, WebEx announced record results for its first quarter ended March 31, 2002. First quarter 2002 revenues were $29.6 million, a 100% increase from $14.8 million in the first quarter of 2001. The company reported an operating profit, excluding equity-based compensation expense, of $1.8 million in the first quarter of 2002, compared to a loss of $7.5 million in the first quarter of 2001. Net income, excluding equity-based compensation expense and assuming a 40% tax rate, was $1.1 million or $0.03 per diluted share in the first quarter of 2002, compared to a net loss, excluding equity-based compensation, of $7.2 million or $0.21 per diluted share in the first quarter of 2001. Reported net income for the first quarter of 2002, using the actual effective tax rate of 3%, was $1.1 million or $0.03 per diluted share compared to a net loss of $10.7 million or $0.31 per diluted share for first quarter of 2001. For more information, see www.webex.com.

INTERWISE 4.2 RELEASED
Interwise released Version 4.2 of its Enterprise Communication Platform, for Web-based learning, meetings, conferences, and presentations. New features: automated installation and maintenance, resource optimization, increased security, and event customization. Offered for in-house deployment or as an outsourced service. For more information, see www.interwise.com.

THREE ANNOUNCEMENTS FROM LATITUDE
Latitude and RADVISION announced a joint development initiative for incorporating RADVISION's IP-based video conferencing technology into Latitude MeetingPlace, a Web and voice conferencing solution. The joint product will permit users to schedule and attend Web, voice, and video conferences from desktop calendar software, e.g., Outlook and Notes. In a second announcement, Latitude announced MeetingPlace Directory Services, an add-on directory service for its MeetingPlace in-house conferencing solution, which synchronizes MeetingPlace employee profiles with a corporate directory, e.g., Microsoft Active Directory and the iPlanet Directory Server, and allows for single sign-on to the conferencing server with the user's general network login. The third announcement is on MeetingPlace M3, its new enterprise conferencing server. New features: supports up to 1152 concurrent users in a single system, permits networking of multiple M3 servers, and supports IP-based media and conferencing with integration through to enterprise IP telephony platforms. For more information, see www.latitude.com.

HANDSPRING RELEASES TREO MAIL
Handspring released the beta of Treo Mail, its wireless e-mail service for the Treo communicator, providing wireless access to desktop e-mail. Key features: access to Microsoft Outlook/ Exchange and POP3 e-mail systems, synchronization between the Treo and desktop e-mail, scheduled mail delivery to the Treo, filters to block certain messages, offline message composing, encrypted message delivery, among others. Handspring will ship in two versions: a Corporate Edition, for deployment within the enterprise behind the firewall, and the Internet Edition, for consumers wanting to access their POP3 e-mail accounts. Treo Mail is in Beta and will be commercially available in mid-2002. For more information, see www.handspring.com.

NEW BLACKBERRY 5810 SUPPORTS GSM AND SMS
Research In Motion (RIM) introduced the BlackBerry 5810, its new Java-based (Java 2 Micro Edition) wireless e-mail device. Key features: support for GSM/GPRS networks in North America, built-in phone, SMS messaging, wireless e-mail, and organizer capabilities, among others. AT&T Wireless and VoiceStream Wireless are the first carrier customers. RIM will also work with IBM Global Services, for offering business consulting and systems integration services for the BlackBerry 5810. For more information, see www.rim.com.

UNIFIED COMMUNICATIONS PORTAL FROM CMG WIRELESS
CMG Wireless Data Solutions released Version 5.1 of its Unified Communications Standard Telephony Platform, an IP-based UM/UC solution for wireless and wireline telecommunications service providers. Melds the Cisco uOne technology with CMG's own wireless technologies. Key features: voice and fax messaging, text-to-speech for reading e-mails over the phone, Web- and SMS-based access to messages, addresses and calendaring, and find me services, among others. Allows carriers to offer unified messaging, unified communications, and voice portal services as required. For more information, see www.cmgwds.com.

BYNARI INSIGTSERVER 3.0 TO REPLACE MICROSOFT EXCHANGE SERVER
Bynari announced that Bynari InsightServer 3.0, its e-mail and collaboration server intended to replace Microsoft Exchange Server, now supports the IBM iSeries platform. Bynari released Version 2.9 of the Bynari InsightClient, its e-mail client software. Key features: provides server side calendaring, meeting management, and user-level shared personal folders. This server also supports Linux and UNIX desktops. For more information, see www.bynari.com.

XIMIAN ADD ON FOR MS EXCHANGE
Ximian released Ximian Connector for Microsoft Exchange, add-on software for its Ximian Evolution 1.0 groupware suite (e-mail, calendar, and contact and task list management). Ximian Connector allows Linux and UNIX users of Ximian Evolution to use Microsoft Exchange 2000 Server in conjunction with Windows desktop users. For more information, see www.ximian.com.

YAHOO STARTS ANNUAL CHARGES FOR E-MAIL
Yahoo announced that users downloading Yahoo mail to a POP3 client, or those automatically forwarding Yahoo mail to another address, will have to pay $29.95 per annum from April 24 to continue doing so. The new pricing scheme also permits larger attachments of up to 5MB. For more information, see www.yahoo.com.

AOL AND NEXTEL AND AOL AND HURRICANE ELECTRIC OFFER NEW JOINT SERVICES
America Online and Nextel Communications announced a services and marketing agreement that allows Nextel users to access AOL Instant Messenger and AOL Mail from their mobile phones, among other AOL services. In a second announcement, Hurricane Electric announced an automated agent for the AOL Instant Messenger service, called MyOwnBuddy. Users add MyOwnBuddy to their AIM buddy list, and gain access to appointments, general information (e.g., climate, city populations, language translation, current conversion), Web searches, and network diagnostics (e.g., ping, trace route, whois). For more information, see www.aol.com.

HANDSPRING AND SPRINT IN CDMA AGREEMENT
Handspring announced an agreement with Sprint to build a CDMA version of the Handspring Treo. The co-branded device will work on Sprint's CDMA network, for launch in mid-2002. Until now, the Treo was only available for GSM networks. For more information, see www.handspring.com.

PALM WEB BROWSER UNVEILED
Palm unveiled the Palm Web Browser, a full-featured HTML browser for Internet-enabled Palm OS devices. Key features: browse to any URL on the Internet, bookmark and categorize favorite sites, history cache, among others. Localized in English, French, Italian, German, Spanish, and Japanese. Available April 8 in the US, end of April in Europe, and elsewhere at a later time. For more information, see www.palm.com.

SAP EXPANDS OPEN SOLUTIONS, EXECUTIVE BOARD AND COLLABORATIVE APPLICATIONS
SAP AG announced it will accelerate the delivery of open, collaborative application solutions. Collaborative applications use open integration technology and enable customers to maximize the return on their existing IT investments, even in heterogeneous environments. The company announced it has created a new business area to focus on the next generation of collaborative solutions and that Shai Agassi, in his new role as a member of the SAP Executive Board, will be responsible for this business area. Extending the SAP Executive Board to focus on the next generation of collaborative solutions demonstrates the strategic significance to the company. For more information, see www.sap.com.

SITESCAPE AND SAIC TEAM AND SITESCAPE RECEIVES SECOND FINANCING ROUND
SiteScape Inc. announced a strategic alliance with Science Applications International Corporation (SAIC), the nation's largest employee-owned research and engineering firm, to work together to offer customers solutions for their Web-based collaboration problems. SiteScape also announced a Series B Venture Capital round for an expected $5M. This second round of venture capital led by Echelon Ventures. SAIC Venture Capital Corporation (SAIC VCC), the investment arm of Science Applications International Corporation (SAIC), participated in this round with Echelon, as both an investor and strategic alliance partner in SiteScape. For more information, see www.sitescape.com.

GROOVE WORKSPACE 2.0 RELEASED AND NEW ALLIANCE WITH DOCUMENTUM
The new version of Groove offers performance improvements: faster co-editing of documents, faster connections over dial-up lines, and more. Groove Workspace v2.0 has over 200 new features and five new tools. Tools and features include real time co-editing and co-viewing features that support real time collaboration on Microsoft® Word and PowerPoint documents. Additional project management capabilities make it easy to assign roles and tasks, monitor project status, print reports. Meeting management features help to streamline agenda creation, minutes taking, action item creation and tracking. The easy-to-use forms development tool lets users of any skill level tailor Groove Workspace shared spaces to meet specific business requirements. In a second announcement, Groove Networks and Documentum announced an alliance to integrate Documentum's content management solution with the collaboration capabilities of Groove. Key features: access to Documentum content via a Groove Shared Space, collaborative viewing and editing of content, among others. Allows Documentum/ Groove users to bring Documentum content into a Groove Shared Space, collaboratively update and edit the content, and then return the content to the Documentum content repository. Both companies will market and sell the combined offering. For more information, see www.groove.net.

1ST SILICON TAPS ORIDUS'S SPACECRUISER WEB COLLABORATION
Oridus, Inc., provider of Web-based collaboration infrastructure connecting product teams worldwide, announced a licensing agreement with Malaysian foundry 1st Silicon. Under the agreement, Oridus's SpaceCruiser client/server software forms the foundation of 1st Silicon's new Internet-based collaboration environment. SpaceCruiser gives 1st Silicon customers real time access to the foundry's technical support and services to immediately address and rectify any issues that might arise during the semiconductor manufacturing process, thus accelerating time to market. For more information, see www.oridus.com.

IWAY SECURITY EXCHANGE ADDS COLLABORATIVE CAPABILITIES
iWay Software released the iWay Security Exchange, designed to add collaborative capabilities to existing enterprise applications. The aim is to permit information sharing across organizational boundaries, while maintaining security, and supporting multiple delivery endpoints, including mobile devices. Combines IBM WebSphere, the iWay Enterprise Integration Suite, and Information Builders' WebFOCUS; a future version will support IBM CrossWorlds Interchange Server. Target market is government, law enforcement, and private industry. For more information, see www.iwaysoftware.com.

NETVENDOR RELEASES VERSION 4.2 OF COLLABORATIVE WORKSPACE
NetVendor released Version 4.2 of Collaborative Workspace, a Web-based collaboration suite for the design, sales, and services associated with the production of custom-engineered products. Capabilities include discussion forums, online meetings, and event tracking and notification. New features: user interface enhancements, expanded search capabilities, offline capabilities, workflow, and additional document format support. Collaborative Workspace is a component of NetVendor's E.MBRACE software suite. For more information, see www.netvendor.com.

NOVELL TEAM WORKSPACE ANNOUNCED
Novell announced Novell Workspace, a Web-based team workspace. Key features: role-based information views, shared project document storage, shared agendas, and project management capabilities (e.g., project milestone completion monitoring for executives and managers), among others. Users can generate lists of current action points and tasks from multiple workspaces. Integrates with Novell GroupWise, Novell Portal Services, Novell eDirectory, and Novell's provisioning solutions, as well as Microsoft Exchange Server. Available 3Q 2002, it is currently in closed beta. For more information, see www.novell.com.

JABBER INTERFACE FOR ORACLE 91 APPLICATION SERVER
Jabber announced that Oracle has selected the Jabber Communications Platform as one of the primary interfaces for Oracle 9i Application Server, for the delivery of a wireless instant messaging solution for Oracle customers. Since all messages are in XML format, the Oracle 9i server can deliver the message in the most appropriate markup language for the intended end device. For more information, see www.jabber.com.

IMARKUP DOCUMENT REVIEW SERVER AVAILABLE
iMarkup Solutions released iMarkup Document Review Server, for the distribution, collaboration, annotation, and review of documents within an enterprise. Aimed at workgroups, its key features are: workflow routing, versioning, check-in/check-out of documents, voice, text, and graphical annotations, among others. Stores annotations as a "layer", instead of altering the underlying document. For more information, see www.imarkup.com.

Advanstar and Collaborative Strategies makes every effort to bring you timely, accurate information on collaboration and knowledge management. However, we are part of a rapidly evolving market ourselves and events occur during the publication of this newsletter every month that we do not become aware of or that happen post-production. If you know of such events, please contact David Coleman at davidc@collaborate.com so we can note these key events in the next edition of this newsletter.